Privacy

Information we use

We use account details, dog profiles, vaccination information, booking history, payments, and stay photos to provide daycare and boarding services.

Walk location and reports

When you explicitly start or resume a walk and grant location permission, we collect precise location to show the route and calculate distance. Recording may continue while the screen is locked or the app is in the background. Pause or finish the walk to stop recording, or revoke location permission in device Settings. Force-quitting can interrupt tracking.

Staff walk routes, activity notes, timing and photos are shared with the customer whose dogs are on the walk. Personal walk recordings are private to that customer account. Walk data is not used for advertising tracking. Pending recordings and photos are backed up on the recording device so they can sync after a connection interruption. Account deletion removes stored walk records and photos from our service.

Payments and service providers

Payments are processed by Stripe. We do not store full card numbers. We use Supabase for account, booking, document, and photo storage, and Vercel for application hosting. These providers process information needed to perform their services.

Messages and notifications

Private messages between customers and authorized staff are stored with the customer account, along with timestamps and read status. Other customers cannot access your conversation. If you enable iPhone notifications, we store a device notification token and use Apple Push Notification service to alert you to new messages. These alerts do not include your message text or dog care details. You can turn notifications off in device Settings and continue using the inbox. Account deletion removes your stored conversation and device registrations.

Security and retention

Access is limited by authenticated accounts and customer-specific permissions. We retain records needed to provide care, maintain booking and payment history, resolve disputes, and meet legal obligations. Sensitive access credentials are not stored in the iPhone app.

Your choices

You may update saved dog details and choose whether a dog appears to other signed-in clients on overlapping stay dates. You can permanently delete your account from Home, Account Settings, Delete Account in the iPhone app. This removes your Lu's Doggy Watch profile, dog profiles, uploaded records, bookings, and private stay photos.

Stripe may retain completed transaction records as required for payment processing, fraud prevention, dispute handling, and legal compliance. You may also contact us with a privacy question or request.

Contact

Contact Lu through the customer portal for privacy questions or account requests or email Lusdoggywatch@gmail.com.