Terms
Last updated September 12, 2026
Booking requests
Submitting a request does not guarantee availability. A stay is confirmed after Lu approves the dates and full payment is received.
Accurate care information
Customers are responsible for keeping contact details, vaccination records, medication instructions, feeding information, behavior notes, and emergency contacts accurate and current.
Pricing and payments
The booking summary shows the service rate, add-ons, automatic holiday or additional-dog charges, credits, and full amount due at checkout. Historical bookings retain the prices accepted when they were created.
Changes, cancellations, and refunds
The cancellation and refund terms provided with your booking confirmation apply to that stay. Contact Lu promptly when dates, pickup times, or care needs change.
Safe care
Lu may decline or end care when information is materially incomplete or when a dog's health or behavior creates a safety concern that cannot be reasonably managed in the home environment.
Contact
Contact Lu through the customer portal with questions about a booking or these terms or email Lusdoggywatch@gmail.com.